[The Three-Minute Coach Essential] Making Direct and Firm Requests

Creating a good relationship with your employees does not mean that you should flatter them or refrain from saying what needs to be said. Good relationships can be brought about when you make direct and clear requests.

Often, instead of making requests, managers issue commands and try to push people with company directives, or simply give reasons and arguments for what should be done. This is because they are afraid that their employees will say "No".

However, communication is, at its core, making requests of others.
An answer to the request, regardless of an affirmative or negative one, gives you a chance to enter into a two-way dialogue that unfolds a new possibility of understanding your member or even a creative way of proceeding the mission.

Employees respect and trust a manager who makes direct and firm requests.

--Extracted from "The Three-Minute Coach - Effective leadership made simple"

＊Regardless of profit, non-profit or intranet, secondary use such as copying, diversion, selling etc. is prohibited without permission.