[The Three-Minute Coach Essential] A Question Worths Sharing

At a service training for hotel staff, the hotel's general manager asked the nearly 100 staff who gathered for training.

"What kind of service would you like to provide?"

They all thought about it for a while, but gradually they began to speak up.

When one spoke, a doorman and a concierge staff, though puzzled at the beginning, both came up with their own ideas.

Then the general manager asked again, "What kind of service do you want to offer?

More ideas were drawn out.

Some of them were even completely new staff, but the general manager still kept asking the same question.

'What kind of service would you like to provide?'

Soon, two hours passed and the training was over. He turned to his staff and said, "It's been a great training today. Thank you all for your input. Keep thinking. What kind of service would you like to provide?　Let me know whenever you have an idea. Enjoy your day!"

One staff member asked him.

"We haven't been trained a single thing today".

"That's fine!"

"How come?"

"Everyone started to think about what kind of service they want to provide, and what's more, they also shared the question with the entire staff."

"Are you sure?"

"Yes, and now that the questions have been shared, the staff will be talking to each other. What kind of service would you like to do, and what does service mean to you? "

--Extracted from "The Three-Minute Coach - Effective leadership made simple"

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